‘True American hero’ Betty Ong remembered in San Francisco on 20th anniversary of September 11

Betty Ong was a flight attendant on American Airlines Flight 11 when it was hijacked by terrorists on September 11, 2001. With chaos unfolding around her on the flight, she made a 23-minute call to her colleagues on the ground, providing information that helped investigators identify the hijackers and understand what was happening on the doomed airliner. Flight 11 was the first aircraft to crash into the World Trade Centre, and everyone on board was killed. After a years-long struggle, her friend, pastor Norman Wong, managed to get a community centre in San Francisco renamed in her honour.