LettersHong Kong should study the mainland gig worker insurance model
Readers discuss labour protection for delivery riders, and a new era for India-Bangladesh relations
This is not an isolated case: commercial insurance offered by local delivery platforms frequently provides compensation far below the statutory standard set by the Employees’ Compensation Ordinance.
Under the mainland’s pilot occupational injury insurance programme for workers in new forms of employment, platforms pay only a small premium per order, allowing costs to flex with demand and fit the volatile gig economy. By June, nearly 30 million workers nationwide had joined the programme. Government-run administration also streamlines claims, reducing disputes and delays.
Corporate responsibility is equally important. The experience of JD.com shows that worker welfare is not merely a cost but a long-term investment and responsible behaviour. This approach delivers three measurable gains. First, its S&P Global corporate sustainability rating was the highest among Chinese retail firms, helping lower financing costs and strengthening brand trust. Second, lower rider turnover improves service quality, with the company leading the industry with a user satisfaction score of 95 in 2025. Third, proactive investment also reduces compliance risks and sets benchmarks for competitors.