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This Week in AsiaSociety

How nostalgia helps the retail business

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A Coca-Cola mural in Atlanta. Nostalgia is a powerful tool for retailers. Photo: Reuters
Xun (Irene) Huang

Nostalgia, a sentimental longing for the past, can put one in a wonderful state of mind. It increases one’s sense of being loved and protected; it can counteract loneliness or enhance self-esteem and induce optimism about the future. Nostalgia as a psychological state has also been used to increase pro-social behaviour, and decrease anti-social acts.

Retailers, recognising its power, have long used nostalgia as a marketing tool. You may remember recent promotions when McDonald’s and Coca-Cola jointly gave away old-style Coca-Cola glass bottles, which became popular as collectors’ items among Singaporeans.

Many restaurants now offer free Wi-fi to make waiting times seem shorter, and self-service options which allow customers to place their orders while queueing create the impression they have already been seated.

Indians surf the internet at a free Wi-fi zone inside a suburban railway station in Mumbai. Free Wi-fi, like nostalgia, can make waiting times seem shorter. Photo: AFP
Indians surf the internet at a free Wi-fi zone inside a suburban railway station in Mumbai. Free Wi-fi, like nostalgia, can make waiting times seem shorter. Photo: AFP
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