Buyers of Tencent Music ‘digital collectibles’ ask for refunds as hype cools and app’s NFT page becomes harder to access
- Some users of QQ Music, a music streaming app operated by Tencent Music Entertainment Group, said they wanted a refund for their NFTs
- The company told a Chinese media outlet that it is ‘evaluating and coming up with plans’ for its digital collectibles section
Buyers of digital collectibles released by Tencent Holdings’ music unit are said to be seeking refunds for purchases of these quasi non-fungible token (NFT) products, amid claims that it has become harder for users to access their goods amid a broad market slump.
Some users of QQ Music, a music streaming app operated by Tencent Music Entertainment Group (TME), said in several posts shared on the app that they wanted a refund for their NFTs, with many saying it had become difficult for them to access the digital collectibles page in the app.
Previously accessible by searching for the term “digital collectibles” in QQ Music’s main search bar, users now need to access the NFT platform via the purchased section of their own profile, and then take four more steps before reaching the correct page. The NFT page has also stopped issuing new digital collectibles since the end of June.
TME, which launched the NFT platform in August last year, did not immediately respond to a request for comment on Tuesday.
Some disgruntled users have raised concerns that the platform may soon be discontinued and said that they should receive compensation amid the uncertainty. “Access has been hidden. Please refund,” one user wrote on QQ Music under the hashtag “TME digital collectibles”.