Golfers claim unfair privileges for 1010 callers when booking Kau Sai Chau course tee times
- Hong Kong’s only public golf course has requested 1010, part of CSL Mobile, to ‘suspend the service’ over special treatment for customers
- Golfers are also paying an ‘agent’ up to HK$600 extra to secure a round for a fourball
Hong Kong’s only public golf course has been embroiled in a curious case of tee-time booking disputes – and an ‘agent’ charging fees – in which multiple complaints have surfaced over the special or privileged treatment of certain callers.
The Jockey Club Kau Sai Chau Public Golf Course, which boasts three 18-hole courses off the coast of the city’s eastern Sai Kung Peninsula, promotes a standard booking hotline that members of the public are encouraged to use for open tee-time slots. Players have to be registered and provide their respective identity cards and personal details in-person before teeing off.
Given that the Covid-19 pandemic has continued to restrict travel across the border to many courses, the facility remains one of the limited options in the city and has therefore seen an overwhelming demand.
The Post has learned of golfers being able to bypass the operating booking phone line and arrange significantly earlier tee times by dialling through CSL Mobile’s “premium brand” 1010, both subsidiaries of prominent telecommunications company Hong Kong Telecom.
Sources have made their complaints heard via private communication with course management, claiming that whereas they would normally be kept on hold or cut off during their several standard line phone booking attempts, they were conveniently able to secure a tee time if booking as a 1010 customer if they paid more than the standard fee.
