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“Omni-Channel Retail” emerges as new shopping experience

Paid Post:Hong Kong Design Centre
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In the digital era, technology is shaping our urban environment and business systems, transforming industries and leadership, and changing the way we interact, experience and live.

Today, online shopping has no doubt become part of our daily lives. But still, consumers are facing a dilemma – not sure about sizing when shopping online, but it is a hassle to go to the shops. To answer this, “Omni-Channel Retail” has emerged as the new shopping experience in recent years. 

Simply put, “omni-channel” means “multi-channel”. “Omni-Channel Retail” combines online and offline and focuses on the overall consumer experience. It is the coming together of online platforms, brand websites, mobile apps, social media, as well as brick-and-mortar stores, department stores and event venues. This integration will particularly highlight the brand personality and experience. 

“Omni-Channel Retail” has now been adopted by many international brands and is quickly gaining traction among big and small retailers alike.

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