
[Sponsored Article]
Microsoft was showing the way in AI (artificial intelligence) and ML (machine learning) even before Covid-19 struck, but the effects of the pandemic have accelerated those advances.
That’s because companies everywhere, obliged to adapt, are now looking to the latest technology to help them streamline workflows and automate many repetitive yet complex business processes.
By doing so, they have immediate opportunities to boost efficiency, improve productivity and cut costs. But they also see the way the world is turning and know that better use of data, digitalisation and analytics is where the future lies.
“AI is a big topic and it is critical at this point in time,” says Ling Yi Chang, AI/machine learning specialist for Microsoft Asia. “We can leverage it to do the tedious stuff, leaving our brains free for some greater good."
At present, she notes, the most frequently asked questions concern back-office automation. Already, solutions are available for RPA (robotic process automation), but adding AI-enabled “process intelligence” - in effect a technical pair of eyes which assess structured data in different ways - creates a new level of possibilities.