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Hong Kong economy
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SCMP Editorial

Editorial | Hong Kong’s anti-scam service a prudent way to make banking more secure

Law enforcement and banks must work together to keep Hongkongers’ money safe and their transactions secure

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People use automated teller machines in Central on August 4, 2024. Photo: Eugene Lee

As identity theft and online scams become more common, police and banks must take more proactive steps to protect residents, especially vulnerable groups such as the elderly. Certainly both institutions and clients must share responsibility and take precautions. While it is important to raise public awareness, making cash withdrawal more secure is among the worthwhile initiatives being introduced.

One such anti-scam service is being introduced at all of the city’s 28 retail banks. The “Money Safe” service allows bank account holders to designate a specific amount of cash that cannot be transferred without meeting a bank employee personally to undergo extra verification. Even virtual banks must provide such a face-to-face security service.

The Hong Kong Monetary Authority received 542 fraud-related banking complaints from January to November. That was a drop of 28 per cent from the same period the year before.

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Hong Kong police recorded a staggering 35,831 cases of fraud and scams in the first 10 months of 2025, with losses totalling HK$6.43 billion (US$825 million). While the number of police cases and losses dropped 1.6 per cent and 8.7 per cent, respectively, from the same period in 2024, such a dip does not necessarily indicate a trend.

Some 3,200 people previously took part in a trial run of the security service involving deposits of about HK$1.6 billion. Of these, 20 per cent were aged 60 or older and 7 per cent were aged 25 or under.

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The service will also cover foreign currency deposits. Some banks have been offering the service since June last year.

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