Editorial | Hong Kong online shoppers should heed warning on cross-border goods
Differing standards and regulations on the mainland may lead to disputes over quality and return policies, not to mention possible health and safety risks
The joint statement by the authorities noted that consumers might face difficulties in lodging complaints over faulty items and requesting returns or exchanges. It urged them to carefully review product details before purchasing, as regulations differ in each jurisdiction.
The appeal for caution should have come earlier. The “northbound trend” of Hongkongers seeking new entertainment and dining experiences across the border has seen people returning with groceries, despite warnings from the authorities not to bring back food products without proper hygiene certificates.
Cross-border shopping is also booming on the internet, with some customers putting convenience and value for money before hygiene and safety. Even though raw food delivered over a long distance is prone to spoilage, many are still drawn to bargain offers. The risks become even higher when we take into account the fact that mainland food standards may not meet the city’s requirements.
Earlier, an inspection by the Post found that raw oysters, frozen poultry and fresh eggs sold on mainland e-commerce platforms were still available for delivery to Hong Kong. But some sellers of fresh sashimi and sliced beef noted that rules were in place that stopped them delivering to a Hong Kong address. The same practice should apply to food products that fall outside local regulation. Even though there is no evidence to show that food sold on the mainland is unsafe, Hong Kong consumers should still choose carefully.