China guest floods hotel room after cancellation denied, pays US$4,200 instead of US$15 room rate
Woman checks in late at night then demands refund after ‘change of plan’, soaks room, bedding, hotel lobby after request rejected
A Chinese woman who flooded her hotel room on purpose after her request to cancel her reservation was denied ended up paying 280 times more than the original room rate.
A hotel in China’s southern island province Hainan called the police on October 28, reporting that a woman had flooded one of their rooms.
The unidentified guest booked the room for a night’s stay on an online platform for 108 yuan (US$15).
She checked in late at night, then made a request on the platform to cancel her booking with a full refund half an hour later, using a “change of plan” as the reason.
The hotel manager, surnamed Xiong, said their policy does not allow cancellation after check-in, but the woman insisted, saying that the room was of bad quality and soundproofing.
Hotel staff offered her an upgrade for free, but she refused to change her mind.
The woman also called the police and complained to the local government hotline.
