Hong Kong’s Cathay says sorry twice after technical issue, air con failure disrupt flights
Plane suffers two technical issues on the same day, leaving passengers feeling the heat and causing major delays to two destinations
Cathay Pacific said on Thursday night that flight CX705 to Bangkok was originally scheduled to depart from Hong Kong at 8am, but was delayed as a result of a technical issue that occurred during boarding and affected the cabin’s air conditioning.
It later responded to the Post’s inquiry, stating that the aircraft was then deployed on its flight to Kaohsiung, CX458, which was set to depart from Hong Kong at 4.35pm. But the flight experienced a different technical issue than the one in the morning and passengers were transferred to another aircraft, the carrier said.
“The aircraft involved had experienced a separate technical issue unrelated to CX705, which was resolved prior to its operation of CX458,” Cathay said.
“The safety of our customers and crew guides every decision we make. We sincerely apologise to our affected customers for the inconvenience and appreciate their understanding.”
The airline earlier apologised to the passengers of the Bangkok flight.
Cathay arranged replacement planes for both destinations. The flight to Bangkok was delayed for almost three hours to 10.48am, while the Kaohsiung-bound service took off from Hong Kong 4½ hours late at 9.16pm.