Hong Kong’s MTR Corp to boost internet capacity after ‘golden week’ ticket chaos
Scores of travellers stuck at Lok Ma Chau station after struggling to generate QR code tickets during rush hour on Friday
Passengers at Lok Ma Chau station spent a relatively long time generating their QR code tickets during the rush hour on Friday, the second day of the five-day break, as the mobile data and free Wi-fi at the location could not cope with the huge traffic, according to the railway operator.
“During the peak outbound travel period in the evening, the station has intermittently adopted the arrangement of not requiring passengers to tap their cards to exit the gate between about 9.45pm and 10.30pm to ease the crowd,” it said on Saturday.
The MTR Corp said it had already contacted its network provider to step up the mobile data capacity. The company said it would also double its Wi-fi capacity.
The Transport and Logistics Bureau also expressed concern over the situation and said that it would work closely with the MTR Corp to improve services, as well as prioritising passenger safety and smooth transiting.
“We will continue to monitor the situation at Lok Ma Chau station and various control points, and maintain close liaison with transport operators to adjust plans in a timely manner during the peak hours of passenger arrivals and departures,” the bureau said.