Hong Kong’s Cathay says sorry for ticketing, check-in services disruption

Earlier in the day, the airline advised all customers to arrive at the airport at least three hours before their flights departed to allow sufficient time to complete check-in formalities.

Cathay Pacific confirmed at 3.35pm that services on its website, mobile app and self-check-in kiosks had resumed.

The carrier previously said the services had been affected by a “system issue”, adding that airport check-in counters had been unaffected and flight operations remained normal.

“We are urgently working with our technical providers to restore these services as soon as possible, and will provide timely updates. In the meantime, our airport services team is providing all necessary help,” Cathay said.

“We apologise to our customers for the inconvenience caused and are grateful for their patience.”