Hong Kong customs arrests 2 over aggressive sales tactics at Opatra-branded shops
Arrests mark the first linked to the brand following mounting complaints and viral video of distressed customer
Hong Kong customs officers have arrested two staff members from a local company operating under the Opatra London brand following controversy over aggressive sales tactics, as the UK headquarters further distanced itself from the firm.
The financial and administration managers – a Hong Kong man, 42, and a woman, 25, respectively – were detained on Wednesday, Senior Investigator Leung Ka‑ho of customs’ trade descriptions investigation bureau said.
It marked the first arrests linked to the brand accused of deploying high-pressure sales tactics targeting middle-aged and elderly shoppers. The arrests were made under the Trade Descriptions Ordinance.