Hong Kong consumer watchdog receives 12 complaints over Deliveroo membership

London-based Deliveroo will cease operating in Hong Kong on April 7, with the loss-making platform selling certain assets to rival Foodpanda

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Deliveroo will pull out of the Hong Kong marker on April 7. Photo: Sam Tsang

Published: 6:59pm, 15 Mar 2025Updated: 4:32pm, 16 Mar 2025

Corrected [3:54pm, 16 Mar, 2025]

[3:54pm, 16 Mar, 2025]
This article has been updated. Some Deliveroo users will be given a complimentary half-year subscription with Foodpanda. Following Consumer Council remarks, an earlier version said consumers with a paid Deliveroo membership would be given a complimentary half-year subscription with Foodpanda.

Hong Kong’s consumer watchdog has received 12 complaints related to the membership status of users of food delivery platform Deliveroo, which will exit the city next month with its subscribers being given complimentary plans with rival Foodpanda.

Consumer Council chief executive Gilly Wong Fung-han said on Saturday that the complaints involved about HK$5,000 in total, with the biggest sum around HK$600. She urged the platforms to provide clarity on various issues as soon as possible.

London-based Deliveroo announced on Monday that it would cease operating in Hong Kong on April 7, with the loss-making platform selling certain assets to Foodpanda.

It said some Deliveroo users be given a complimentary half-year subscription with Foodpanda.

“Some consumers might have a membership on both platforms,” Wong said.

“If that is the case, will they be entitled to an extra six months of membership for free?”