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Kathy Gao

A popular express delivery company in China is involved in a wrangle with a customer over claims that diamond jewellery worth 300,000 yuan (HK$360,000) inside a parcel have gone missing, mainland media reports.
SF Express has offered to pay compensation of only 20,000 yuan to the woman, China Business View reported on Thursday.
The woman, identified by her surname of Ji, claimed that in February she paid SF Express to deliver her diamond ring and pendant from Xian, in Shaanxi province, to the southern city of Shenzhen, in Guangdong province.
However, two days later, the company contacted her to say that the contents of her package were missing, the report said.
READ MORE: SF Express aims to increase cargo aircraft fleet to 100 by 2018
Ji claimed that together the diamond ring and pendant were valued at 300,000 yuan.
However, SF Express disagreed with Ji’s claim, saying that Ji had written on the parcel at the time it was sent that the contents were valued at 5,000 yuan.
It also said it could not confirm whether the parcel had actually contained diamond jewellery.
“The insured value of Ji’s item was 5,000 yuan,” a SF Express spokesman told the newspaper.
“So by right, we would only pay her up to 5,000 yuan [for any loss or damage of her item]. But because of our sense of responsibility, our company is willing to compensate her 20,000 yuan”
It added that it would not have agreed to deliver Ji’s parcel had it known that the contents were worth more than 20,000 yuan.
Ji is still negotiating with SF Express over the level of compensation.
She said that although she had written on the parcel that the insured value of the contents was 5,000 yuan, that did not mean the items inside were worth only that amount.
Police in Xian are investigating the matter.
So far it is unclear who stole contents of the package, and how the theft was carried out.


Express delivery firm in dispute with customer over ‘missing 300,000-yuan diamond jewellery’ 

A Chinese customer claims she lost a diamond ring and pendant together worth 300,000 yuan after the contents of an express delivery parcel went missing. File photo: AP

SF Express aims to increase cargo aircraft fleet to 100 by 2018

Packages pile up in a warehouse in Guangzhou. SF Express, the biggest private express logistics firm in China, is considering an expansion to Europe. Photo: Xinhua

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