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Companies need to embrace this one important skill in an era of instant answers

‘If you accept that we will continue to face challenges in many parts of the world, then embrace the fact that challenges can translate into opportunities’

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Forces shaping the workplace are also leading to an era of change and instability. Photo: Nora Tam

If 2017 has shown us anything, it is that there is never a boring day.

With all the twists and turns globally in politics, economic uncertainty has been the only constant.

In such times, it is imperative that businesses prove themselves to be resilient as well as responsive to whatever the markets throw at them.

At Accenture, I have been advocating that our business leaders crystallise their thinking.

Let’s start with what you should forget.

Forget: predictability. Nothing, as we know, is turning out to be predictable. If ever there was a time where the phrase past performance does not guarantee future results, this is it.

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