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Every company in future will need to embrace digital

There is no one road to digital transformation. But firms must start down the path if they intend to become the disrupters and not the disrupted

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An attendee looks at a digital representation of network connectivity at a vendor's display at the China internet Security Conference in Beijing earlier this month. Photo: AP

Many of the most important senior executives I speak to, ask how can I their company so it embraces digital?

Companies of the future are going to be reliant upon new digital services built on rapidly accelerating technologies such as artificial intelligence (AI), virtual reality (VR) and robotics process automation (RPA).

Top executives at world class companies know this. But they have valid questions regarding how to transform their corporate culture, reskill their staff and make the leap to the new world order.

And they have valid questions about the technology itself.

They are asking: What’s real about artificial intelligence? They are trying to sift between the hype and hysteria of sci-fi tales of robots taking over the world and their more mundane experiences of commercially available “virtual assistants” saying, “I do not understand.” when you ask a question.

They are trying to figure out how to implement AI and RPA so their companies can benefit from the augmented capabilities these digital technologies offer. But they are also asking about the cost of implementation and considering the return on investment.

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