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Peter R. Robinson
Peter R. Robinson
Professor Peter Robinson is a former dean of Pepperdine Caruso School of Law. He has presented advanced negotiation and mediation skills courses in more than 30 US states and in Argentina, Canada, England, Holland, Hong Kong, India, Israel, Japan, Jordan, Mexico, France, and Rwanda. Prior to joining the Pepperdine community, he served as director of the Christian Conciliation Service of Los Angeles (CCS), a non-profit dispute resolution centre. He is the IAM Lifetime Achievement Award recipient of the International Academy of Mediators.

Unlike Cathay Pacific, United Airlines did not promise corrective action, aimed to merely placate and did not properly address the trigger for public displeasure.

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