Department Stores
A FRONTLINE SALESPERSON working in an airport department store is always going to experience some interesting challenges. Customers can be stressed or tired, in a hurry or unable to communicate in the same language. These reasons make the accomplishment of Stella Chan Sze-man all the more impressive.
In her eight months as a sales associate working in the luxury department of The Atrium of Nuance-Watson, Ms Chan seems to have seen and heard it all.
'I try to provide a service that exceeds customers' expectations,' said the winner of a junior frontline level award.
'I think I won because I always try to wear a cheerful smile - a universal symbol without a language barrier. I'm devoted to the job and always maintain an eager and positive attitude.'
Unlike other sales associates around town, she also has to be prepared for some unusual requests. 'I sometimes have to provide extra shopping bags when needed, remind customers of their boarding time, direct them to the boarding gate, or even take care of kids and the elderly.'
