From ensuring the freshness of thousands of types of foods, to innovating to meet changing customer needs, high-end supermarket and retail chain City Super Group is committed to offering top-notch products and services.
'The company attaches great importance to quality. We make certain that we provide excellent services to our customers,' says Thomas Woo Ka-wah, president of City Super Group.
The company has three brands: City'super, selling mostly imported fresh foods, gourmet products and groceries; LOG-ON, offering trendy lifestyle items; and cookedDeli dining court.
Food safety is one of the core aspects of quality assurance and is safeguarded at every step of operation, from sourcing and logistics to storage and packaging.
'We would go to oyster farms in France, inspect the production environment, understand the process by which farmers handle the oysters, and find out how quality control is conducted. We need more than an export certification,' Woo says.
A temperature-controlled supply chain is essential for maintaining food safety, he adds.
'We have to assure the quality of oysters transported from Brittany to Paris and then to Hong Kong, using ice-packaging technology and checking that the temperature is right, among other things.'
